FAQs & TERMS

What is osteopathy?

Osteopathy is a system of manual therapy that focuses on the relationship between the structure and function of the body. Osteopaths believe that the body has the ability to heal itself, and that they can help to facilitate this healing by restoring the body's balance and mobility

What are the benefits of osteopathy?

Osteopathy can be used to treat a wide range of conditions, including:

• Back pain

• Neck pain

• Headaches

• Sciatica

• Joint pain

• Sports injuries

• Digestive problems

• Menstrual problems

• Stress

• Anxiety

How does osteopathy work?

Osteopaths use a variety of techniques to treat their patients, including:

• Massage

• Stretching

• Manipulation

• Mobilisation

• Exercise

• Education

The specific techniques that an osteopath uses will vary depending on the patient's individual needs.

What is the difference between an osteopath and a chiropractor?

Both osteopaths and chiropractors are manual therapists who use their hands to treat patients. However, there are some key differences between the two professions.

Osteopaths focus on the whole body, while chiropractors focus on the spine. Osteopaths use a wider range of techniques, while chiropractors typically use spinal manipulation. Osteopaths are also more likely to take a holistic approach to treatment, while chiropractors may focus more on the physical aspects of the condition.

Do I need a doctors referral to see an osteopath?

In most cases, you do not need a referral to see an osteopath. However, some insurance companies may require a referral. Osteopathy is recognised by the NHS as an Allied Health Profession, to aid reducing painful symptoms in the Musculoskeletal System. Your first appointment will establish whether you are safe to treat and establish if your symptoms warrant any further investigations or a referral to a different modality of healthcare provision.

How many osteopathic treatments will I need?

The number of osteopathic treatments you will need will vary depending on the severity of your condition. However, most people see an osteopath for 3-6 treatments.

What should I expect during an osteopathic treatment?

Your osteopath will start by taking a medical history and asking you about your symptoms. They will then examine your body to assess your range of motion and muscle tone.

The actual treatment will vary depending on your individual needs. However, you may experience some of the following:

• Massage

• Stretching

• Manipulation

• Mobilization

• Exercise

Is osteopathy safe?

Osteopathy is a safe and effective form of treatment. However, there are some risks associated with osteopathy, such as:

• Bruising

• Pain

• Discomfort

If you experience any of these side effects, you should tell your osteopath.

What are the costs of osteopathy?

The costs of osteopathy vary depending on the location and treatment duration. However, in general, osteopathy is a cost-effective form of treatment.

What are the benefits of seeing an osteopath regularly?

There are many benefits to seeing an osteopath regularly. Regular osteopathic treatment can help to:

• Improve your overall health and well-being

• Reduce your risk of injury

• Improve your posture

• Improve your flexibility

• Increase your range of motion

At JEO Therapies, we’ve been working hard behind the scenes to make sure every moment during an allowed treatment is as safe as possible. Below, you can read our full risk assessment, published in line with government guidelines.

This document identifies the Covid-19-related risks that our community of self-employed Osteopaths and Manual Therapists may encounter when delivering professional services.

The following potential risks are identified and tackled: 1. Before an appointment takes place, 2. When travelling to appointments, 3. During the delivery of a service, 4. After an appointment. The findings and strategies outlined in this document are publicly available on this website as recommended by the new government guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

Before the appointment

Risks:

• Client or someone from the household is infected with Covid-19 or is in close contact with an infected person

• Client within a vulnerable population

• Client unaware of transmission risks and additional hygiene measures required 

Mitigating actions:

As per government guidelines, we are communicating with clients at multiple touch points of their booking experience to make sure they: (a) do not show any symptoms; (b) haven’t been in contact with someone showing symptoms; (c) haven’t been abroad in the last 14 days, (d) understand additional hygiene measures and that the use of PPE will be required for their treatment. This includes but isn’t limited to: email on the day of the booking to remind them to cancel with no charge in case of exposure to the virus or showing symptoms.

When travelling to appointments

With the exception of on-site clinic visits the work carried out by our practitioner cannot be performed from their homes. Therefore, they have to travel to their clients’ homes to perform their services.

Risks:

• Contamination risk when using public transport through touching contaminated surfaces

• Contamination risk when using public transport through equipment (massage tables) touching contaminated surfaces

• Contamination through touching doorknobs and other contaminated surfaces upon arrival and departure from client’s home

Mitigating actions:

Service etiquette updated to include the following recommendations:

• Limiting the use time on public transport where possible

• Wear protective equipment while travelling (mask + gloves)

• The use of antibacterial wipes to sterilise the treatment table when travelling between bookings

• limiting the use of porous materials that may aid contamination of any droplets between households including towels, covers and couch bags

• Professionals advised to use disposable antibacterial wipes and immediately dispose of them safely if they need to touch doorknobs or other potential sources of contamination in the client’s home

During the delivery of the service

Risks:

• If a practitioner carrying out the service shows symptoms or have been exposed to coronavirus within the last 14 days

• Contamination due to practitioners’ lack of understanding of the virus, how it spread and how to prevent contamination

• Contamination due to poor ventilation in a treatment space

• Contamination due to close proximity between the practitioner and a client. This is one of the cases identified by the government where a service cannot be carried out with the 2m distance rule

• Contamination by other household members

Mitigating actions:

• Practitioners with symptoms must not practice for seven days

• Practitioners must follow a CPD-accredited COVID19 transmission prevention training provided by an independent external provider

• They are also obliged to follow an additional internal service etiquette training providing them with specific advice based on their activity

• Order mandatory PPE relevant for their specialities

• Clients are advised to be alone with the therapist in the room they receive their treatment in, without the presence of other household members

• Clients are asked to wear a face covering* during all bookings

• Clients are also encouraged to open windows or have their treatment(s) outdoors where possible

After the appointment

Risk:

• Practitioner or client develops symptoms in the 14 days following the booking

Mitigating actions:

• Clients will be contacted 14 days after their booking to confirm they haven’t developed any symptoms

• Therapists are requested to check themselves for symptoms according to NHS guidelines everyday before starting work. They are also requested to report back to us should they develop any symptoms

• Recorded booking information will allow to trace all contacts that occur in the community should any infection be reported.

*Although no clear guidelines for at-home services were provided by the government at the time, we published this precaution on Thursday 11/11/2021 to make sure our clients and practitioners are as safe as possible.

Cancellation

We maintain a fair 24 hour cancellation policy. In the unforeseen event of a late cancellation within 24 hours, a late cancellation fee of £30 may be charged to the client. In the event of a no-show or a missed appointment, the full amount of the treatment booked will be charged accordingly. 

Refer a Friend 

To help spread the word about the great work we do in the community, we are running a refer-a-friend program to get the word out about our expert therapies! Invite any of your friends or family members to have an initial consultation with one of our lovely practitioners and you will both benefit from £10 off your treatment. Share the love and refer as many people as you like! Each time you refer a friend you will receive £10 off your next appointment.

*Patient must be new to JEO THERAPIES and complete payment for their initial treatment appointment before the referrer receives their discount. Proof of friend referral must be shown before your appointment for eligibility. Subject to one reward only per appointment. Reward eligible for in-clinic appointments only.

Complaints Procedure 

In any instance, if you have a complaint or concern about any aspect of your treatment, please let JEO Therapies know as soon as possible as your care is our top priority.

• Please give full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving standards.

• Make your complaint either in person, by phone, by letter or in an email (info@jeotherapies.com). To investigate your complaint during the following few days we will aim to:-

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and an apology if this is appropriate

3. Identify what can be done to ensure that this problem does not arise again

Institute of Osteopathy Complaints Resolution Service

If you feel uncomfortable complaining directly or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing Freephone 0800 110 5857 or emailing enquries@iOsteopathy.org

.                                                 

General Osteopathic Council

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655.  Please note that the General Osteopathic Council cannot award compensation.

Privacy Notice 

Last updated January 09, 2023

This privacy notice for JEO THERAPIES ('Company', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website at http://www.jeotherapies.com, or any website of ours that links to this privacy notice

• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@jeotherapies.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with JEO THERAPIES and the Services, the choices you make, and the products and features you use. Click here to learn more.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Click here to learn more.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.

How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what JEO THERAPIES does with any information we collect? Click here to review the notice in full.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names

• phone numbers

• email addresses

• mailing addresses

• job titles

• contact preferences

• contact or authentication data

• billing addresses

• debit/credit card numbers

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• health data

• data about a person's sex life or sexual orientation

• information revealing race or ethnic origin

• genetic data

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called 'HOW DO WE HANDLE YOUR SOCIAL LOGINS?' below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below).

• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

• Send users information about special offers and discounts on our products and services

• Support our marketing activities

• Diagnose problems and/or prevent fraudulent activities

• Understand how our users use our products and services so we can improve user experience

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Australia. If you are accessing our Services from outside Australia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?' above), in Australia, and other countries.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

European Commission's Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Data Processing Agreements that include Standard Contractual Clauses are available here: https://www.cliniko.com/files/cliniko-eu-data-processing-addendum-v20221226.pdf. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than ninety six (96) months past the start of the idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at info@jeotherapies.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), VeraSafe Ireland Ltd, by email at support@verasafe.com, , by phone at +1-617-398-7067, or by post to:

JEO THERAPIES

VeraSafe Ireland Ltd

74 Anerley Park

London, England SE208NQ

England

If you are a resident in the United Kingdom, the 'data controller' of your personal information is JEO THERAPIES. JEO THERAPIES has appointed VeraSafe Ireland Ltd to be its representative in the UK. You can contact them directly regarding the processing of your information by JEO THERAPIES, by email at support@verasafe.com, by visiting https://www.verasafe.com/public-resources/contact-data-protection-representative, by phone at +1-617-398-7067, or by post to:

Unit 3D North Point House

North Point Business Park, New Mallow Road

Cork, Ireland   T23AT2P

England

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.

This privacy policy was created using Termly's Privacy Policy Generator.