Terms & Conditions
Appointments, Deposits & Cancellations
To secure your appointment, a £30 deposit is required for each individual booking. Deposits are not required for prepaid treatment plans or massage packages. For online bookings, this is taken automatically. For appointments arranged directly via WhatsApp Business or email, a secure payment link will be provided.
We operate a fair 24-hour cancellation policy to ensure diary availability for all patients. If you need to alter your appointment, please provide at least 24 hours’ notice.
Late cancellations
Late cancellations within 24 hours of the appointment time will result in your £30 deposit being retained as a late cancellation fee.
No-shows
No-shows will be liable for the full cost of the booked treatment.
Rescheduling
If you reschedule with more than 24 hours’ notice, your deposit will automatically be rolled over to your new booking.
Cancellations
If you cancel with more than 24 hours’ notice, your deposit can remain on your account as a credit towards a future session, or be fully refunded upon request.
Massage Packages
Massage sessions can be booked as a package of 3 or 5 sessions at a reduced rate.
Pricing
3 × 60 min: £190. 3 × 90 min: £245. 5 × 60 min: £300. 5 × 90 min: £385.
Payment
Packages are paid in full at the time of booking.
Validity
A 3-session package is valid for 3 months and a 5-session package for 6 months from the date of purchase.
Refunds
Massage packages are non-refundable once purchased, except where required by law. Any unused sessions expire at the end of the validity period.
Medical reasons
If you are unable to continue for medical reasons, your package can be extended or the remaining sessions transferred to a friend or family member. Requests are considered on a case-by-case basis.
If I can’t provide your sessions
If I am unable to provide your remaining sessions, they will be refunded in full at the package rate.
Cooling-off period
If you purchase a package online or by phone, you may cancel within 14 days for a full refund, less the cost of any sessions already used at the package rate.
Cancellations
The standard 24-hour cancellation policy applies to each session within a package. A late cancellation or no-show will count as a used session.
Treatment Plans
After your first appointment, where further treatment is clinically appropriate, follow-up sessions may be booked as a treatment plan of 3 or 5 sessions at a reduced rate. Treatment plans are always optional and are only recommended following a full assessment.
Pricing
3 sessions: £200 (45 min) or £255 (60 min). 5 sessions: £320 (45 min) or £405 (60 min).
Payment
Treatment plans are paid in full at the time of booking and are non-transferable.
Validity
A 3-session plan is valid for 3 months and a 5-session plan for 6 months from the date of purchase.
Stopping treatment
You are free to stop treatment at any time. Any unused sessions will be refunded at the treatment plan rate.
Clinical review
If treatment is no longer clinically indicated, we will discuss this with you openly and refund any remaining balance.
Cancellations
The standard 24-hour cancellation policy applies to each session within a treatment plan. A late cancellation or no-show will count as a used session.
Gift Cards
E-gift cards can be purchased for a set session or any amount from £50.
Validity
Gift cards are valid for 12 months from the date of purchase. The expiry date is shown on each card.
Redemption
Gift cards can be used towards any massage or osteopathy appointment. Quote the code when booking. Any remaining balance is held as credit until the expiry date.
Osteopathy
Osteopathy is regulated healthcare, so treatment is always subject to a full case history, assessment and the recipient’s consent. If osteopathy is not suitable, the balance can be used for massage or refunded to the purchaser.
Transfer
Gift cards may be passed on to someone else, but cannot be exchanged for cash.
Refunds
Gift cards are non-refundable once purchased, except where required by law. If purchased online or by phone, you may cancel within 14 days for a full refund, provided the card has not been used.
Cancellations
The standard 24-hour cancellation policy applies. A late cancellation or no-show will be deducted from the gift card balance.
Lost cards
Each card has a unique code on record, so a lost card can be reissued.
Payment Terms
Osteopathy fees include assessment, treatment and, where clinically appropriate, medical acupuncture (dry needling) and naturopathic advice at no additional cost. These are not included in massage sessions.
Your £30 deposit will be deducted from the total cost of your appointment. The remaining balance for clinic appointments is due in full at the end of your treatment. For home visits, the agreed travel fee and treatment cost will be confirmed prior to your consultation, with the remaining balance payable upon completion of the visit.
Clinical Consent
Massage therapy sessions are provided as massage only and do not include osteopathic assessment, diagnosis or treatment, including joint manipulation. Where osteopathic care may be beneficial, this will be recommended and booked as a separate osteopathy appointment.
Osteopathic care involves hands-on structural assessment and treatment. Where appropriate, and only with your explicit agreement, adjunctive therapies such as medical acupuncture (dry needling) may be utilised. Your working diagnosis and treatment plan will always be fully explained to you before any intervention begins. You reserve the right to decline a specific technique or withdraw your clinical consent at any point during the session.
Medical Disclaimer
Osteopathy is an effective modality for managing musculoskeletal discomfort. However, it is not a substitute for emergency medical care. If you are experiencing sudden, severe, or worsening medical symptoms, please consult your GP or contact emergency services (111/999).
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